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Voice and Unified Communications

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Featured Unified Communications Products

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  • Conferencing

    Conferencing

    Take full advantage of the best premises-based and Software-as-a-Service (SaaS) offerings to deliver the industry's most compelling and cost-effective conferencing experiences.

    • WebEx

      • Dynamic web-based meetings increase productivity and accelerate results across your organization
      • Give employees the ability to meet with anyone, anywhere, in real time, using Cisco WebEx meeting software

    • Unified MeetingPlace

      • Premises-based conferencing integrating voice, video, and web conferencing capabilities to give remote meetings a natural and effective face-to-face quality
      • Audio conferencing for WebEx meetings lets you combine the cost-savings advantages of on-premises audio with the productivity benefits of WebEx web conferencing

    • Unified Videoconferencing

      • High-definition (HD) videoconferencing solution enhances collaboration and reduces travel
      • Provides advanced video for WebEx Meetings and interoperability between Cisco TelePresence and standards-based, HD video systems

    • Cisco WebEx Node for ASR 1000 Series

      • Offers enhanced performance and reduced bandwidth consumption for web meetings, VoIP, and video sessions.
      • Ideal for large enterprises
      • Blends the advantages of an onsite platform and a hosted solution
  • Customer Care

    Customer Care

    Customer contact solutions provide an open, strategic platform for extending customer care beyond simple phone transactions to content-rich, customer-centric experiences.

    • Cisco Unified Contact Center Enterprise

      • Delivers state-of-the-art Contact Center capabilities over an IP infrastructure
      • Ideal for enterprise applications
      • Provides intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management
      • Capacity: 5

    • Cisco Unified Contact Center Express

      • Sophisticated call routing and contact management capabilities for your contact center that is easy to deploy, easy to use, secure, virtual, and highly available
      • Ideal for midmarket, enterprise branch, or corporate departments
      • For both formal and informal contact centers - supports up to 300 agents
      • Capacity: 2

    • Cisco Unified Customer Voice Portal

      • Award-winning product that provides speech and video enabled self-service to callers
      • Powerful call control allows calls to be treated at the most efficient location
      • Combines open standards support for speech recognition with intelligent application development to deliver personalized self-service as a standalone IVR system, or seamlessly integrated with the contact center
      • Capacity: Not applicable

    • Cisco Unified Expert Advisor

      • Expands the scope of customer care by allowing presence-enabled knowledge workers to handle incoming customer calls
      • Formal agents can transfer the caller to the expert, or engage in a three-way conference with the caller and the expert
      • Can be deployed without any formal agents in the call flow
      • Improves first-call resolution and increases customer satisfaction
      • Capacity: Not applicable

    • Cisco Unified Intelligence Center

      • Extends the boundaries of traditional contact center reporting to an information portal where data can be integrated from multiple sources and shared throughout your organization
      • Provides a state-of-the-art, open reporting platform; a highly secure 360-degree view of the contact center; and the ability to drill into individual contact details at any level
      • Allows for integration of third-party data (ACD, workforce management, quality management, Internet, and more)
  • IP Communications

    IP Communications

    A full suite of IP Communications solutions and endpoints let you extend consistent communications services to employees in all workspaces, whether they are on a main campus, at branch offices, or working remotely.

    • Unified Communications Manager New Release Available

      • Scalable, distributable, and highly available enterprise-class IP telephony call-processing system
      • Ideal for mid-sized businesses and large enterprises
      • Supports a full range of communications features and applications
      • Capacity: 6

    • Unified Communications Manager Business Edition

      • Integrates media processing and messaging on a single platform
      • Ideal for medium-sized businesses
      • Supports growth for up to 500 employees and 20 sites
      • Capacity: 3

    • Unified Communications Manager Session Management Edition

      • Serves as an aggregation server, pulling together devices and applications
      • Ideal for mid- and large-size organizations
      • Supports up to 20,000 concurrent sessions
      • Capacity: 3

    • Unified Intercompany Media Engine

      • Provides a revolutionary way for organizations to extend their Cisco Unified Communications experience to business partners or customers
      • Ideal for all sizes of organizations
      • Supports up to 20,000 users per server
      • Capacity: 3
    • Unified Survivable Remote Site Telephony

      Unified Survivable Remote Site Telephony

      • Router-based multifeature call processing redundancy for centralized Cisco Unified Communications Manager and Cisco Unified Communications Manager Business Edition deployments
      • Ideal for branch office and remote site teleworkers
      • Provides intelligent and automatic failover without manual intervention for up to 730 users
      • Capacity: 2
    • Unified IP Phone 9900 Series

      Unified IP Phone 9900 Series New Series

      • Portfolio of advanced collaborative media endpoints
      • Ideal for knowledge professionals, administrative staff, managers and executive offices
      • Includes Bluetooth, USB integration, higher-resolution color displays, high-definition voice (HD voice) and interactive business video support on all models with touchscreen access and Wi-Fi integration on selected models.
      • Capacity: Not applicable
    • Unified IP Phone 8900 Series

      Unified IP Phone 8900 Series New Series

      • Portfolio of advanced professional media endpoints
      • Ideal for knowledge professionals, administrative staff and managers
      • Includes High-resolution color displays, High-definition voice (HD voice), USB and earth-friendly enhancements for energy savings
      • Capacity: Not applicable

    • Unified IP Phone 6900 Series New Series

      • Simplified, fully-featured and cost-effective voice communications, in a clutter-free design, for a superior user experience.
      • Single-call per-line appearance for traditional telephony-like interaction
      • Choice of both color and handset style options
      • Capacity: Not applicable
  • Messaging

    Messaging

    Drive productivity and accelerate business processes by enabling employees to access and deliver messages via any medium, anywhere, on any device.

    • Cisco Unified Personal Communicator

      • Fast and easy access to voice, video, instant messaging, web conferencing, voicemail, and presence capabilities through a single, multimedia interface on your PC or Mac
      • Integrated soft phone empowers connections with colleagues, partners, and customers from the office or on the go
      • Capacity: 3

    • Cisco Unified Presence

      • Standards-based platform that delivers enhanced presence-enabled collaboration with Cisco Unified Communications and other critical business applications
      • Ability to share availability information and instant messages with coworkers within your business or between businesses
      • Capacity: 3

    • Cisco WebEx Connect

      • Software as a Service deployment that combines presence information with instant messaging, voice, and video.
      • Ideal for organizations of all sizes
      • Transparently integrates with web conferencing, IP telephony and voicemail in one interface for fast, highly secure communication inside and outside the company
      • Capacity: 3

    • Cisco WebEx Mail

      • Corporate-grade Software as a Service email
      • Overcomes the limitations of traditional email while delivering a bridge to next generation web-based collaboration
      • Capacity: 3

    • Unity Connection New Release Available

      • Customizable communications options that let you manage calls and voice messages to suit your needs
      • A natural, comprehensive speech-activated user interface for voice message and calendar access
      • Visual voicemail on a Cisco Unified IP Phone, Cisco Unified Personal Communicator, email client, or web browser, letting users prioritize messages at a glance and respond faster to callers
      • Capacity: 3

    • Unity

      • Reliable, secure, scalable, and full-featured voice and unified messaging platform
      • Unified messaging with Microsoft Exchange or IBM Lotus Domino enables you to access email, voice, and fax messages from a single inbox anytime, anywhere, and on any device
      • Ideal for a distributed or mobile workforce
      • Capacity: 5

    • Unity Express New Release Available

      • Affordable voice messaging and greeting services for increased customer service and rich employee communications for the small business and branch office
      • Intuitive telephone prompts and a web-based interface for fast, convenient voicemail, auto attendant and interactive voice response (IVR) administration
      • New TimeCardView application allows employees, supervisors, and payroll specialists to enter and manage time-card data from their Cisco Unified IP Phone or computer
      • Capacity: 2
  • Mobile Applications

    Mobile Applications

    Increase employee productivity and control mobile costs by making mobile devices to operate from a secure, enterprise, managed platform.

    • Cisco Unified Mobility

      • Easily move active calls between your Cisco desktop and mobile phone
      • Redirect incoming calls to your mobile phone

    • Cisco Unified Mobile Communicator

      • Easy-to-use software application that securely extends Cisco Unified Communications to mobile smartphones
      • Manage mobility costs and preserve your office identity by placing mobile calls through Cisco Unified Communications Manager
      • Increase productivity with mobile presence, visual voicemail, corporate directory access, and access to office call logs

    • Cisco WebEx Meeting Center for Smartphone Browsers and iPhone

      • Fully participate in Cisco WebEx Meeting Center meetings from your mobile smartphone
      • View shared presentations, applications, and desktops with live annotations
      • View the meeting attendee list

    • Nokia Call Connect for Cisco

      • Use your Nokia smartphone as your mobile desktop and have active calls move between Wi-Fi and the cellular network
      • Access advanced features such as extension dialing, call pick-up, group pick-up, and conferencing
      • Lower total cost of ownership and reduce complexity through device consolidation
      • Reduce mobile phone charges by using corporate network and communications investments for mobile routing

    • Cisco Unified Wireless IP Phone 7925G-EX

      • Help enable true worker mobility within hazardous environments by delivering all the features of the office desk phone.
  • Presence and Clients

    Presence and Clients

    Connect, communicate, and collaborate directly from your desktop with rich multimedia Cisco Unified Communications services.

    • Cisco Unified Personal Communicator

      • Fast and easy access to voice, video, instant messaging, web conferencing, voicemail, and presence capabilities through a single, multimedia interface on your PC or Mac
      • Integrated soft phone empowers connections with colleagues, partners, and customers from the office or on the go

    • Cisco Unified Mobile Communicator

      • Easy-to-use software application for mobile handsets that extends communications applications and services to mobile phones and smartphones
      • Ability to streamline the communication experience, enabling real-time collaboration for mobile employees and across the enterprise

    • Unified Presence

      • Standards-based platform that delivers enhanced presence-enabled collaboration with Cisco Unified Communications and other critical business applications
      • Ability to share availability information and instant messages with coworkers within your business or between businesses

    • Cisco UC Integration™ for Microsoft Office Communicator

      • Desktop integration for Microsoft Office Communicator extends proven Cisco unified communications services to your workspace
      • Benefit from the investment protection and reduced complexity delivered by a single call control solution

    • Cisco Unified Communications with IBM Lotus

      • Streamline communications and enhance collaboration by accessing Cisco Unified Communications services from Lotus Sametime
      • Easily place voice and video calls, check voice messages, share documents, and initiate multiparty conferences from Lotus Sametime

All Voice and Unified Communications Products

Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, delivering a media-rich collaboration experience across business, government agency, and institutional workspaces.

Communications Infrastructure

Customer Contact

IP Telephony

Cisco TelePresence Products

Unified Communications Applications

Unified Communications Network Management

Unified Communications Systems

Unified Communications Solutions

Cisco Unified Communications solutions unify voice, video, data, and mobile applications on fixed and mobile networks so users can easily communicate in any workspace and on any media, device, or operating system.

Solutions for Your Business

Unified Communications from Cisco combines all forms of business communications into a unified solution that provides powerful new ways to collaborate.

Secure Unified Communications

Help people in any campus, branch, or remote workspace securely connect and collaborate across a wide array of communications applications.

Unified Communications Solutions for Enterprise

Connect and collaborate in real time to increase tangible business value.

Unified Communications Solutions for Small Business

Discover highly versatile and easy to manage solutions that deliver to small businesses the latest in communication technologies.

Voice Solutions for Service Provider Wireline Carriers

Learn how Cisco's industry-leading portfolio of packet voice and VoIP products gives you the opportunity to offer reliable, scalable voice services to your customers.

Collaboration Solutions for Enterprise

Transform your business and seize new opportunities by strategically implementing network-enabled collaboration technologies.

Cisco Unified Application Environment

Develop innovative application solutions that can help integrate IP telephony into your business processes to increase productivity.

Cisco Services

Services delivered by Cisco and our partners help organizations deploy a secure, resilient Cisco Unified Communications solution, and enable powerful ways to collaborate with coworkers, partners, and customers across any workspace.

Cisco Unified Communications Services

Cisco Services for Unified Communications provide services across the lifecycle to help customers realize a rapid return on their investment in a Cisco Unified Communications system.

Cisco Unified Contact Center Services

Cisco Unified Contact Center Services offer customers a fixed set of services featuring best-in-class methodologies and practices.

Hosted and Managed Services

Cisco Solutions for Managed and Hosted Unified Communications Services

Managed services delivered by a service provider can reduce costs, ease adoption of new business processes, and increase levels of support and network availability without additional staff.

Managed Services for Enterprise

Out-tasking managed services to service providers recommended by Cisco can help your company support its network architecture and enable you to protect, optimize, and grow your business.

Managed Services for Small Business

Cisco offers multiple levels of services and support to help keep your network—and your business—running smoothly, with access to technical assistance when you need it.

Managed Services for Wireline Carriers

Using Cisco Unified Communications solutions in your managed-service offerings can help you capture new revenue streams and expand into different managed-services markets.

Cisco Unified Communications Large Enterprise System

Speed day-one deployment time, lower day-two operating expenses, and enjoy a smooth transition from your legacy TDM environment through the centralized aggregation of multicluster deployments with holistic provisioning and management.

Cisco Hosted Unified Communications Services

Gain the benefits of a converged IP communications network without having to own, manage, or maintain a Cisco Unified Communications System.

Learn About Unified Communications

At A Glance

Cisco Unified Communications combine all forms of business communications into a single, unified solution that enables your organization to move with greater speed and agility. It empowers people to communicate more effectively, improves business processes, and helps businesses achieve better profitability.

Employees, business partners, and customers can connect in real time and conduct business across multiple workspaces, whether they are on a main campus, at branch offices, or working remotely.

The business benefits of unified communications really add up:

  • Organizations using unified-communications clients saved an average 32 minutes per day, per employee.
  • The use of softphones saved an average of $1,727 per month in cell phone and long distance charges.
  • Those using integrated voice and Web conferencing reported a 30 percent reduction in conferencing expenses.
  • Employees saved 43 minutes per day because of more efficient message management
  • Mobile workers saved 55 minutes per day by using unified messaging
 

Featured Case Study

  1. Cisco Collaboration Solutions: Real Customers. Real Benefits.

    Learn how more than 55 customers with organizations of every size, in every industry, and every region are transforming the way they do business with the help of Cisco Collaboration solutions.

    All Case Studies

  2. 1-800 CONTACTS: Retailer creates exceptional customer experience

    Watch how 1-800 CONTACTS works smarter and more flexibly while increasing the customer service experience with Cisco Unified Contact Center Enterprise.

    All Case Studies | Watch Video

  3. Activision: Accelerating Innovation

    The software developer behind such smash video games as Guitar Hero needed advanced communication and collaboration capabilities to foster innovation and increase productivity. An easy upgrade to Cisco Unified Communications Manager 7.0 added 200 phones in just 15 minutes and consolidated the management of voice and data for 1500 employees.

    All Case Studies | Read Featured Study (PDF)

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